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Best Practice

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replyto 300x176 - Hear back from you app users - configure the "from" email address

The backend for your Backendless app sends out emails for the following events:

  1. When a user creates an account for your app
  2. When a user requests password recovery
  3. When a user logs in for the first time

The default email address used by Backendless is develop@backendless.com, which is an automated account – we do not actively monitor incoming emails there. If you do not change the email address in your Backendless account and a user replies back to any of the emails listed above, the response goes back to the inbox for our automated account.

We see a lot of applications which are published to app stores where email address is not changed. As a result, you are missing direct communication received from your users. To avoid this, it is recommended to change the email address per the instructions in our documentation.

Posted in Best Practice