Message:

SUPPORT

HOW CAN WE HELP YOU?

Please see the Support Policy page for a description of the support policies we apply when working with customers and service users.

Our goal is to help you resolve a problem or answer your question as fast as possible. If you cannot find the answer you are looking for, please use the “Contact Us” option.

FREESINGLE INCIDENTDEVELOPERENTERPRISEPERSONALIZED
Plan Features
$10000
$50000/ month
$150000/ month
$500000/ month
Community Forum
response is
not guaranteed
Fastest response time
(M-F 8am - 6pm GMT-6)
< 12 hours< 8 hours< 2 hours< 15 minutes
Initial on-boarding
Phone support (through call back) 3 calls/monthUnlimitedUnlimited
Users who can submit incidents 15Unlimited
Priority handling
Advisory support
Named support engineer
Quarterly status review
Onsite services
Developer mentoring
SINGLE INCIDENT
$10000
Priority handling
DEVELOPER
$50000/ month
Community Forum
Initial on-boarding
ENTERPRISE
$150000/ month
Community Forum
Initial on-boarding
Priority handling
Advisory support
PERSONALIZED
$500000/ month
Community Forum
Initial on-boarding
Priority handling
Advisory support
Named support engineer
Quarterly status review
Onsite services
Developer mentoring

SERVER MONITORING
Automated Monitoring with Recovery

This plan is applicable to the Standalone Backendless deployments of the product. When activated, the monitoring system analyzes and instruments about 50 individual thresholds and makes decisions to scale the deployment up or down. This package will guarantee an uninterrupted operation of your Backendless cluster – not only it manages the scalability, our monitoring software includes the recovery option. If any of the moving parts of the architecture fail, the system performs automatic recovery of the failed process.

 

$400000/month