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Privacy Policy

Backendless Corp.
2591 Dallas Pkwy, Ste 300
Frisco, TX 75034

We can be reached via e-mail at info@backendless.com; sales@backendless.com; support@backendless.com or via phone (Monday to Friday) at 408.792.7757.

General

You can visit most areas of our website without providing personal information. But we do require valid and accurate information when you register to download Backendless products or when you register to subscribe to the cloud-based service. This information is required to not only provide access to our products and services, but also to prevent internet abuses using Backendless resources. Backendless Corp. respects your need for online privacy and will protect any information that you may share with us.

Information We Collect

When you sign up for an account that requires registration or express interest in our services, we ask you for personal information such as your full name and email address. In addition, we collect information regarding the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of about visitors to our websites. In case of products or services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. If you are a user of Backendless services, we as well as the company responsible for processing payment information, also store and maintain your data, reports, account information and usage statistics, which are stored in your account in order to provide the services for which you are registered.

How Information Is Used

Your personal information such as full name, email address, phone number and company name are used to verify that you are who you say you are and you work for the company you say you work for. This information will also be used to keep you informed on new products/versions/updates/service packs, upcoming events and changes in this privacy policy. Any alternate email address, if given, will be used solely for the purpose of resetting password. We do not process or use the contents of your account information, test data or reports for any purpose other than to provide access to the services.

Your financial information will not be stored by us and will be used solely for processing payments. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of reputed Payment Gateway Service Provider.

We use Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone and operating system of visitors collected in our log files to analyze the trends, administer the websites, track visitor’s movements and to improve our applications.

Unless requested to the contrary by the customer, we publish the names of our customers in the Customer List on our websites, press releases, advertisements, brochures and other promotional materials. From time to time we may ask customers to consent to providing case study information, which would be used for marketing purposes.

We use cookies for easier access to our websites. Once you close your browser, the temporary cookies simply terminate, except for the permanent cookies created when you select the ‘keep me signed-in’ option.

We do not sell or rent your personal information with third parties for marketing purposes. Your personal information is never shared outside of Backendless without your permission, except in cases where:

  • we have your consent to share such information;
  • sharing is necessary to provide services which you have requested;
  • we are required by law to do so in connection with litigation to prevent a crime, including personal safety, public safety or our site;
  • there is a sale or merger with another entity or should Backendless Corp. file for bankruptcy or have its assets sold to another entity;
  • there is a need to share non-personal information.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Backendless legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Backendless may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Backendless will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Backendless will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Backendless Corporation will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Backendless may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Backendless may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Backendless Corporation
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Backendless aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Backendless Corporation relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Backendless uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

  • Google AdWords

    Google AdWords remarketing service is provided by Google Inc.

    You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

    Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Your Choice in Information Use

You will be required to register for our services by providing personal information. You can decline to submit personal information to any of our services, in which case we will not be able to provide those services to you. While using our services, you are not allowed to opt out from receiving information on versions/updates/service packs. We will obtain your prior consent for use of your personal information in a manner different than the purpose for which it was collected or the purposes described in this privacy policy. In such cases we will offer you an effective way to opt out of the use of your personal information for those other purposes.

Links From Our Website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policy of other websites.

How Secure Is Your Information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees, contractors, business partners, and affiliates who need to know such information in connection with our products and services and are bound by strict confidentiality obligations.

Enforcement of Privacy Policy

We make every effort including periodic reviews to ensure that personal information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which personal information is used on our websites, kindly contact Backendless Support Services at privacypolicy@backendless.com. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard.

Notification of Changes

Any changes to our privacy policy will be posted on our websites in order to keep you informed of any changes in nature of information collected and manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at www.backendless.com/privacy-policy/ periodically.

END OF PRIVACY POLICY

last updated on August 21, 2018