Hear Back from Your App Users – Configure the "From" Email Address

The backend for your Backendless app sends out emails for the following events:

1. When a user creates an account for your app
2. When a user requests password recovery
3. When a user logs in for the first time

The default email address used by Backendless is develop@backendless.com, which is an automated account – we do not actively monitor incoming emails there. If you do not change the email address in your Backendless account and a user replies back to any of the emails listed above, the response goes back to the inbox for our automated account.

We see a lot of applications that are published to app stores where the email address is not changed. As a result, you are missing direct communication received from your users. To avoid this, it is recommended to change the email address per the instructions in our documentation.