Backendless provides a Support Forum to assist with bug reports. Support provided by the Backendless team is available only for official SDKs and APIs provided by Backendless. Backendless support is divided into several tiers. The priority tier includes customers with a paid support plan, enterprise customers and users who purchased support packs from Backendless Marketplace. Incidents submitted by the customers and users from this tier have the highest priority and are attended to above anything else. The free tier includes users without any form of commercial support plan or support pack. Support Incidents, questions and bug reports originating from the free tier are worked on by Backendless only when the support queue from the priority tier is cleared and support personnel becomes available. As a result, we cannot guarantee a response or a time window for any support incidents in the free tier. However, we actively monitor all available support channels (support forum, our Stackoverflow tag, twitter account) and genuinely try to attend to all posts and bug reports.
Backendless does not offer free support for the following:
Backendless supports the following use-cases for bug reports:
Bug reports will only be processed if:
There are two commercially available support options: a Single Incident Support (available only for Cloud Backendless) and a Support Plan (applies to all Backendless products). See the instructions below for purchasing support.
As the name suggests, this option covers a single support incident, which may be a specific problem or a question. By purchasing this option, your inquiry is moved to the top of the support queue and will be handled as top priority. A purchase of ‘single incident support’ covers only one incident. An “incident” cannot include multiple questions or problems. Keep in mind that Single Incident Support purchases are not refundable. Once this option is purchased, send an email to email@example.com with the following information:
To make a purchase of Single Incident Support: